This policy explains what personal information GP Aircon collects through this website, why we collect it and what your rights are. If you have any questions, contact us at [email address].
Who we are
[Company legal name], trading as GP Aircon, [registered address], company number [company number]. We are the data controller for the personal information described here and are registered with the Information Commissioner’s Office (ICO) under number [ICO registration number].
What we collect
When you use our price guide, enquiry or contact forms, we collect the details you give us:
- Your name, phone number, email address and postcode
- Your address, when you ask for a home installation quote
- Details about your property and the work you need, such as property type, number of rooms and timing
- For business enquiries, your company name and information about the premises
- Your message and any additional information you add
- Photos and short videos of the rooms or the building, if you choose to upload them
- How you prefer us to contact you
When you send a form we also briefly use your device’s IP address to protect our forms from spam and abuse. Cookies are explained in our cookie banner, where you can accept or reject non-essential cookies.
How we use your information
- To reply to your enquiry and give you a quote
- To arrange a survey and carry out the installation, servicing or repair you ask for
- To contact you about your enquiry by the method you prefer
- To keep our forms secure and prevent spam
Our legal basis is taking steps at your request before entering into a contract with you, and our legitimate interest in answering enquiries and running our business. We do not use your information for marketing without your separate consent, and we never sell it.
Photos and videos
Photos and videos you upload help us understand your property before we visit. They are stored privately on our website server, are not publicly accessible and can only be viewed by our staff. We remove location and camera data from photos when we receive them. We delete photos and videos when we no longer need them, and automatically no later than 12 months after you upload them.
How long we keep your information
We keep enquiry details for [retention period, for example 2 years] after our last contact with you, or longer if we carry out work for you and need records for warranty, legal or tax reasons.
Who we share it with
We only share your information with service providers who help us run this website and our business:
- Our website hosting provider, which stores the website and the enquiries you send
- Our email provider, which delivers enquiry notifications to us
- Postcodes.io: when you check your postcode in the price guide, the postcode is sent to this free UK service to find your area
- WhatsApp (Meta), only if you choose to contact us there. WhatsApp’s own privacy policy applies
- YouTube: videos in our gallery load from YouTube’s privacy-enhanced service only when you open them
Some of these providers may process data outside the UK. We only use providers that offer the protections required by UK data protection law.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct or delete it
- Ask us to restrict or stop using it, or object to how we use it
- Ask for your information in a portable format
To use any of these rights, email us at [email address]. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page. Last updated: [date].